In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.The refunds in accordance with the above guidelines shall be as per the following:.“The Tool Depot” shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery. For Products purchased on “The Tool Depot”, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery.Made to Product(on demand) will not be returned.Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.Empty packet/some items or accessories are missing.Ĭustomer is not eligible for return/exchange if.Physical / in-transit damage to the product.Product is used/altered/poor in quality/Defective product.
If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange: “THE TOOL DEPOT – A Unit of Aeolus” is happy to serve customer and fulfil their requirements.
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